Privacy Policy,

Legal notice and 

Cookies policy




Welcome to our Privacy Policy This policy will help you make decisions regarding the data you provide us with through this application. For that reason, we recommend that you read it carefully.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and accessed your account or profile, you will be notified of any modifications.

In accordance with Regulation (EU) 2016/679 of the European Parliament and Council, of 27th April 2016, in relation to the protection of natural persons with regards to the handling of personal data and on the free movement of such data, you are hereby notified of the following:


  1. Who is responsible for handling your data?

Avda. Alcalde José Ramírez Bethencourt 33 Bajo
35004, Las Palmas de Gran Canaria, Las Palmas.


  1. For what ends are we going to handle your personal data?

At SAGULPA we are going to handle your personal data for the following ends:

  • Manage registration in the user registration area and user access to the application.
  • Manage the contracted charges and payment methods.
  • Provide, personalise and improve your experience with the Application and the service provided thereon.
  • Receive your comments and incidents regarding the service.
  • Notify you regarding service incidents.
  • Provide information on system developments, price information and special offers, if we have obtained your consent.
  • Provide, personalise and improve your experience with the Application and the service provided thereon.
  • Guarantee the technical operation of the Application, develop new services and analyse their use, including your interaction with applications and services at your disposal.
  • Perform statistical analysis on use of the Application.
    • Statistical data will be handled for this purpose following dissociation of the data, in such a way that no person may be identified or identifiable from the data, with analysis limited to user activities and frequency of use of the Application (e.g., we request gender data merely for statistical purposes).
  • Apply this privacy policy, and the terms and conditions of use.
  • With respect to GPS location, it should be pointed out that:

Due to the current and future policies regarding sustainable mobility, in accordance with the Sustainable Urban Mobility Plan and Agenda 2030, the handling of location data is specified as an essential mechanism. Through this big data and its study, it will be possible to achieve effective policies which set out a new alternative, sustainable model for the city of Las Palmas de Gran Canaria.

It is here where the bicycle could be seen as essential in order to achieve a new set-up for mobility with respect to citizens' journeys, opting for a means of transport which is more respectful of the environment.

For that reason, it is necessary to have objective, accurate data for GPS location for execution in the background through the app. The aim is to create new strategies for the network of cycle lanes in the city, provide a service with guarantees of quality (among others), in addition to safety on journeys on public highways due to the convergence of various vehicle types thereon.

All this information of huge relevance will be handled in accordance with Organic Data Protection Law, where in a fully anonymous manner it will be handled in order to process the locations of users of the public bicycle hire service.


  1. App permissions

In order to provide these services, SAGULPA requires an internet connection and the following permissions in order to access the Telephone:

  • Camera: Both to scan the QR code and for if the need arises to send a photograph providing information on a service incident.
  • Location: We use the location in order to show you your nearest stations and the availability of bicycles at each one. We also use the location to monitor the bicycle, which allows us to obtain statistical data and analyse improvements to the cycle lane network in the city.
  • Sítycleta will run in the background while you make use of the system. Thanks to that we can gather data to improve your experience and the service provided, and display it in a completely anonymised way.
  • When events or challenges are created on the app, participation will imply the explicit consent in order to be able to access them.
  • Wi-Fi networks: To obtain and update the Internet connection.
  • Technical data which may include your IP address, your device's unique identifier, the operational information which allows interaction with the App services, your operating system and the version of our App that you are using.

You can manage these permissions via the permissions settings on your mobile phone. You can find more information via the following links:

  • Android
  • iPhone
  • Others: For other operating systems, visit their web sites.


  1. What is the legal basis for data handling?

The legal basis for the handling outlined above is the execution of a contract.

The legal basis for the sending via electronic means of information on system developments, price information and special offers is your consent.


  1. For how long will we save your personal data?

Personal data will be saved while a relationship remains with the party responsible for the data handling. At the end of the relationship, the personal data handled for each of the ends indicated will be saved for the legally established periods or for a period that a judge or court may require, with respect to the statute of limitations for legal action. The data handled will be saved while the legal periods mentioned above remain in force, if there were a legal obligation to save them, or in lieu of this legal period, until the interested party requests their deletion or withdraws the granted consent.


  1. Who will be the recipients of your data?

Suppliers contracted in order to provide the service mat have access to your data.

Data shall not be released to third parties, except in the case of legal obligation. Specifically, the corresponding Tax Office, banks and financial institutions will be notified during charging for the service provided or product acquired, together with those tasked with the handling necessary for the execution of the agreement.

In the case of purchase or payment, if an application, web, platform, bank card or any other online service is chosen, then your data will be given up to that platform or will be handled within your environment, while always ensuring maximum security.


  1. International transfer of personal data

SAGULPA does not expect to carry out international transfers of data. However, in the event that this is necessary, it will only be done to entities under the US-European Union Privacy Shield (further information at: which have demonstrated that they comply with a level of protection and guarantees in accordance with the parameters and requirements outlined in current legislation regarding data protection, such as the European Regulations, or when there is a legal authorisation to perform the international transfer of third-party personal data.


  1. Will we include third-party personal data?

No, as a general rule we will only handle data provided by the owners thereof. If you provide us with third-party data, you must first notify and request consent from those persons, otherwise we are absolved from any liability regarding non-compliance with this requirement.


  1. Will we handle minors' data?

We will not handle the data of minors under 14 years of age without consent from the father, mother of legal guardian. Thus, if you are not 14 or older, do not provide us with data or, in the event, provide us with the data of third parties who are not of that age. SAGULPA is exonerated from any liability due to non-compliance with this requirement.


  1. What security measures will we apply?

You can relax. We have adopted an optimum level of protection for the Personal Data we handle and we have installed all the technical means and measures available in accordance with the state of the technology in order to avoid loss, misuse, alteration, unauthorized access and theft of Personal Data.


  1. What are your rights with respect to data handling?

Any person has the right to obtain confirmation regarding the existence of data handling, to access their personal data, request the rectification of inexact data or, in the event, request deletion, when among other reasons, the data is no longer necessary for the ends for which they were gathered or the interested party has withdrawn the granted consent.

In specific circumstances, the interested party may request a limitation on the treatment of their data, in which case we will only save the data in accordance with current legislation.

In specific circumstances the interested party may exercise the right to data portability, and the data will be delivered in a structured format, for common use or mechanical reading, to you or to the new designated entity responsible for handling.

You have the right to withdraw at any time the consent granted for any of the handling operations, without that affecting the legality of the handling based on consent prior to withdrawal.

SAGULPA has forms for the exercise of rights which you can request from us, or you may use those from third parties or created by the Spanish Data Protection Agency. These forms must be signed electronically or be accompanied by a photocopy of the National Identity Document. If action is taken via a representative, then this must equally be accompanied by a copy of your National Identity Document or bear an electronic signature.

Forms may be presented in person, sent via land mail or via email to the addresses that appear in the section "Who is responsible for handling your data?" to the address of the Head of data handling by land mail, or by email to the Head of data handling.

The maximum period for resolving the issue is one month from the date of reception of your request.

You have the right to lodge a complaint with the Spanish Data Protection Agency in the event that you consider the exercise of your rights has not been attended correctly (


  1. Changes to the Privacy Policy

We reserve the right to modify or adapt this Privacy Policy at any time. If we make any change we consider to be important, we will notify you via the Service.



Legal notice

The aim of these Conditions is to set out and regulate the rules of use for the app.

Access and browsing on the app/web, or use of the services thereon, implies full, express acceptance of each and every one of these General Conditions of use outlined in this Legal Notice, including the General and Specific Contracting Conditions and the Privacy and Cookies Policy in relation to the purposes for which the data you provide is handled. We recommend that you read the following carefully.



In compliance with Law 34/2002, of 11th July, on Information Society and Electronic Commerce Services, the identifying data of the title holder of the Web Portal or app on which you are browsing are:
Avda. Alcalde José Ramírez Bethencourt 33 Bajo
35004, Las Palmas de Gran Canaria, Las Palmas.


SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. is the title holder and holds the corresponding licence regarding the exploitation rights with respect to the intellectual and industrial property of the app/web.
All contents of the app/web, including graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the app/web, except when otherwise indicated, are the exclusive property of SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A.
Under no circumstances shall access or browsing by the User be understood as an implicit full or partial renouncement, transfer, licence or surrender of those rights by SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A., with respect to any other right related to its web/app and the services offered thereon.

Furthermore, the modification, copying, reuse, exploitation, reproduction, public communication, second or subsequent publication, the downloading of files, sending of emails, transmission, use, handling or distribution in any way of all or part of the contents included on the web/app for advertising or marketing purposes is prohibited, unless with the express authorisation in writing from SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. or, if applicable, the owner of the corresponding rights.
The User recognises, as a consequence, that the reproduction, distribution, commercialisation, transformation and, in general, any other form of exploitation, via whatsoever process, of all or part of the contents of this app/web constitutes an infringement of the intellectual and/or industrial property rights of the owner of the app/web or owner of the rights themselves.


The User promises to use the app/web, and the contents and services, in accordance with current legislation and this Legal Notice.

Likewise, the User is obliged not to use the app/web or services provided thereon for ends or purposes which are illegal or contrary to the contents of this Legal Notice, injurious to the interests or rights of third parties, or which in any other way may damage, disable or disrupt the app/web or its services, or impede the normal use of the app/web by other Users.

Furthermore, the User expressly promises not to destroy, alter, disable or, in any other way, damage the electronic data, programs or documents and other elements which can be found on this app/web.

The User promises not to prevent access by other Users to the service of access through the massive consumption of IT resources through which the title holder of the app/web provides the service, and not to perform actions which damage, interrupt or create errors on those systems.

The User promises not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or may cause any manner of alteration to the IT systems of the title holder of the app/web or third parties.

The User is responsible for adequate custody and confidentiality of any identifiers and/or passwords that may be provided via the app/web, and promises not to facilitate use to third parties, whether temporarily or permanently, nor allow access to third parties.

The User shall be responsible for any illegal use of the services by any unauthorised third party using to that end a password due to carelessness or loss thereof by the User.

In virtue of the above, it is the obligation of the User to immediately notify the app/web handlers of any circumstance that could allow undue use of the identifiers and/or passwords, such as theft, misplacement, or unauthorised access to them, with the aim of bringing about their immediate cancellation.

While the aforementioned event remains unreported, SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. will be exempted from any liability that may arise from the undue use of the identifiers or passwords by unauthorised third parties.


SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. rules out any liability that may result from interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections regarding the functional operations of the electronic system, originating from causes beyond the control of the app/web title holder.

Furthermore, SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. also rules out any liability that may result from delays or blockages in the functional operations of this electronic system originating from deficiencies or overloading of the telephone lines or the Internet, together with damage caused by third parties via illegal intrusions beyond the control of SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A.

SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. is empowered to temporarily suspend, without prior warning, access to the app/web for the purposes of maintenance, repair, updating or improvement.


SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. cannot guarantee the legality, accuracy, veracity or exactitude of of the services or information provided by third parties via the app/web.
The User is solely responsible for infractions they may commit or damage they may cause due to the misuse of the app/web, with SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A., its partners, companies in the group, collaborators, employees and representatives, being exempted from liability of any nature which may arise due to the actions of the User.
SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. shall make every effort and employ all reasonable means to provide updated, credible information in the app/web. The title holder of the app/web, however, cannot guarantee the absence of errors, or possible inaccuracies and/or omissions in the contents published by third parties via this app/web.

The User is solely responsible with respect to any claim or legal action, whether judicial or extra-judicial, taken by third parties against the title holder of the app/web based on misuse by the User of the app/web. In that case, the User shall assume all outgoings, costs and indemnities charged to SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. as a result of those claims or legal action.


This legal Notice shall be governed and interpreted in accordance with Spanish legislation.
SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. and the User through the express relinquishment of any other jurisdiction that may be applicable, submit to the Courts and Tribunals of the city of Las Palmas de Gran Canaria, Las Palmas (Spain), except when regulations as applied to the case prevent the parties from submitting to a specific jurisdiction.



Cookies policy


This Cookies Policy is an integral part of the Legal Notice and Privacy Policy of SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A. Access to and browsing on the web site, or the use of its services, implies acceptance of the General Conditions established in our Legal Notice (and thus the Privacy Policy and Cookies Policy). Please read them carefully.
We appreciate the fact that you have decided to visit us. We want your experience on the site to be as good as possible, and for that reason we have drawn up this Cookies Policy in the most transparent way possible.

What is a Cookie?

Cookies are files which contain small quantities of information that are downloaded to the device the user is employing when visiting a web site. Their main purpose is to recognise the user every time they access SOCIEDAD MUNICIPAL DE APARCAMIENTOS DE LAS PALMAS DE G.C., S.A., and they also allow us to improve the quality and usability of our web.
Cookies are essential for the operation of the Internet; they cannot damage the equipment/device of the user and, if they are enabled within your browser settings, they help us to identify and resolve possible errors with respect to how is working.

Types of cookie

There are various types of cookie. They all work in the same way, but they have small differences:
a) Session Cookies Session cookies only last for the duration of your visit and are deleted when the browser closes. Their main purpose is to identify the type of device, support web site security or its basic functionality. They do not contain personal information which would allow us to identify a person.
b) Persistent or permanent Cookies: These are stored on the hard disk of the device and our web reads them every time there is a new visit to; they have a specific expiry date, after which the cookie ceases to work. They allow us to identify your actions and preferences; to analyse visit and help us to understand how users come to our page and improve our services.
c) Functional Cookies: They allow to record decisions taken by the user, such as their login or identifier.
The information that these cookies gather is anonymised (in other words, it does not contain their name, address, or other data).
d) Third-party Cookies: Third-party cookies are those which are installed via a web site that in not the one you are visiting; for example, those used by social media (such as Facebook) or by external content complements (such as Google Maps). In addition, some advertising companies use this type of file to monitor your visits on each site where they place adverts.
e) Analytical Cookies: The purpose of these cookies is periodical maintenance and to guarantee the best possible user functioning and service, gathering data on their activity.

Use of Cookies by

Through access to, you expressly accept that we may use these types of cookies on your devices. If you disable the cookies, it is possible that your browsing experience on may not be optimum, and some of the utilities available on may not function correctly.

a) Our own Cookies:
In order to recognise you and provide a better service, our site uses our own cookies (small text files stored in your browser). The advantage in accepting our cookies is the saving of time. Furthermore, they may also be used to recognise you between successive visits and thus adapt the content you are shown, in order to obtain information regarding the date and time of your last visit, to measure some traffic parameters within the site itself, and to estimate the number of visits made, so that we can focus and adjust the services and promotions in a more effective way.
No cookie allows you to be contacted via your telephone number, your email address or any other contact method. No cookie may extract information from your hard disk or steal personal information.

b) Third-party Cookies: Google Analytics Cookies
The site uses the Google Analytics service, which is provided by Google, Inc., a company with its main headquarters at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google").
Google Analytics uses cookies to help us to analyse the use made of the site by users. The information generated by the cookie about use of the site (including your IP address) will be transferred directly and saved by Google on its servers in the United States. Google will use the information on our behalf with the aim of tracking your use of the site, gathering reports on site activity and providing other services related to site activity and Internet use. Google may pass on the information to third parties when required under legislation, or when those third parties process the information on Google's behalf. Google will not link your IP address with any other data in Google's possession.
If you wish, you may decline the handling of data or information, by rejecting the use of cookies by choosing the correct settings in your browser. However, if you do this, it is possible that you may not be able to fully enjoy the functionality of the site. By using this site you consent to the handling of your information by Google in the form and for the ends indicated above.

user settings to prevent Cookies

At and in compliance with current legislation, we have supplied the information that allows you to set your Internet browser/s in order to maintain your privacy and security in relation to cookies. To do that, we are providing the information and links to official support sites of the main browsers so that you can decide if you wish to accept the use of cookies or not.
You can thus block cookies using the settings tools in your browser or you can set your browser to notify you when a server wishes to save a cookie:
a) If you use Microsoft Internet Explorer, in the menu option Tools > Internet Options > Privacy > Settings. For further information go to and
b) If you use Firefox, in the menu option Tools > Options > Privacy > Cookies. For further information go to
c) If you use Chrome, in the section of Options > Advanced options > Privacy. For further information go to
d) If you use Opera, in the option of Security and Privacy, you can set the browser. For further information go to